The Developing New Services [PDF 985K] presentation I linked to yesterday deserves a post of its own. Rae and Ogilvie make a pretty good case for service design and provide some other great examples to check out.
Enterprise, Starbucks, Progressive, OnStar, Netflix and Acela.
May 20, 2007 at 3:54 am
Great presentation Jeff! It’s a nice overall birdeye view on Service Design.