Design for Service

Most of the presentations from this year’s Emergence conference on service design are available for download on their site. The organizers have also collected a list of recaps others have posted about the proceedings. They’re still working on pulling together the podcasts.

Nick Durrant pointed me toward a fantastic service design paper from Demos and Engine in the UK called “Journey to the Interface.” This is one of the first overviews I’ve encountered that gets past the “what” and the “how” of service design to take a position on the “why.” The authors outline an ideology for [...]

Here are a few more voices to add to the global service design conversation. Who else is talking about this? What other design blogs should be on my radar?
Designswarm - Alexandra Deschamps-Sonsino.
Choosenick - Nick Marsh.
Buena Vista - Alex Nisbett.
Putting People First - Experientia.
Service Design - 31Volts.
Adaptive Path Blog - Adaptive Path.

Peer Insight’s Jeneanne Rae in Business Week
Seek the Magic with Service Prototypes
Good service prototypes appeal to the emotions and avoid drawing attention to features, costs, and applications that can clutter the conversation and derail the excitement factor. Storytelling, vignettes, cartoons, amateur videos–all are low-budget tools that bypass the intellectual “gristmill” and go straight to the [...]

I’ve noticed a ton of nascent service design venues springing up around the internet. There’s a little community on Flickr, one on upcoming.org. Lots of little blogs and personal projects all over the place. For the most part these people aren’t talking to one another.
I’d like to see that change. To help get things off [...]

A few months ago I decided to finally dig in to the canonical literature on Service Design and read as much of it as I could find. I’ve gone back about thirty years to compile articles from Marketing and Retail Journals, Design Journals and the Harvard Business Review.
Service Design Research
Article Database
I started by following [...]