Over at her Design Generalist blog Qin Han asks what service designers are reading. Several people have chimed in with suggestions that were new to me or that I hadn’t previously connected with service design. If you have a moment head over and contribute a book or journal article to the list.
July 4, 2009 at 11:23 am
thanks Jeff, I was really surprised (happily surprised) by the richness of the literature people suggest
it would be great to have more people comment on that.
Q