Queues at Walt Disney World
The New York Times has an interesting article about queue management at Walt Disney World. They use a combination of methods to subtly nudge people away from crowded attractions and to entertain those waiting in line.
Employees watch flat-screen televisions that depict various attractions in green, yellow and red outlines, with the colors representing wait-time gradations. If Pirates of the Caribbean … suddenly blinks from green to yellow, the center might respond by alerting managers to launch more boats. Another option involves dispatching Captain Jack Sparrow or Goofy or one of their pals to the queue to entertain people as they wait. … Disney has also been adding video games to wait areas.
Sorry about letting things go dormant around here over the past couple of months. I’ll try to pick up the slack in the new year. What have I missed?