Flickr Service Design Group

There’s a nascent service design group over at Flickr started by San Francisco designer Aram Armstrong. The goal is to document tangible embodiments of services (touchpoints) and visual expressions of service design (service blueprints, stakeholder maps, customer journeys).

Aram was also apparently responsible for the fantastic bootlegs unofficial recordings of last year’s Emergence conference posted on the Emergence 2006 Flickr group.


  1. i am an admitted serial bootlegger😉




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