Service Design at ITP

Flipbook #8 [PDF 4.2MB] from an Interaction Design Fundamentals course at ITP focuses on Service Design, particularly the interplay between products and services. Lots of examples, including a diagram of the Jet Blue customer journey at JFK that I hadn’t seen before (pg 19).




    Leave a Reply

    Fill in your details below or click an icon to log in:

    WordPress.com Logo

    You are commenting using your WordPress.com account. Log Out / Change )

    Twitter picture

    You are commenting using your Twitter account. Log Out / Change )

    Facebook photo

    You are commenting using your Facebook account. Log Out / Change )

    Google+ photo

    You are commenting using your Google+ account. Log Out / Change )

    Connecting to %s