What the US Can Teach Finland About Service

In case you missed their report earlier this summer, or just don’t feel like reading an 86-page PDF, Peer Insight’s Jeneanne Rae has an overview in Business Week of some of the patterns from the Seizing the White Space report for the Finnish Funding Agency for Technology & Innovation:

While the individual cases are intriguing, to say the least, the more interesting thing to me was the set of patterns that were revealed when looking at the group as a whole.

What the US Can Teach Finland About Service




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