Architectures of Control
Most of the posts look at architectures of control designed into products, systems and environments, which seek to force the user to behave in a certain way. It’s something of a broad concept, embodying aspects of computer science, interaction design, architecture, psychology, politics, marketing, economics and counterculture alongside product design and engineering.
Although not explicitly about service design or experience design and in most cases not prescriptive there are quite a few posts with interesting parallels to consider. They can be a little overwhelming in length but they’re worth digging through for some consistently good insights. Here are a few places to start:
There are dozens more to check out, both inside and outside the realms of service and experience design, including an old post about transformation design at the Design Council that casts the theme of behavioral change in a better light.