Service Design Methods

London service design consultancy Engine shares a high-level overview of service design methodology. Lots of user-centered design techniques and tricks from the ethnographic toolkit mixed in with a few service-centric innovations.

IDEO method cards are another good source that can be adapted to service design, or you can buy a set tailored to the discipline if you happen to live in Germany.

[via Buena Vista]




    Leave a Reply

    Fill in your details below or click an icon to log in:

    WordPress.com Logo

    You are commenting using your WordPress.com account. Log Out / Change )

    Twitter picture

    You are commenting using your Twitter account. Log Out / Change )

    Facebook photo

    You are commenting using your Facebook account. Log Out / Change )

    Google+ photo

    You are commenting using your Google+ account. Log Out / Change )

    Connecting to %s