A Good Year
I started writing Design for Service one year ago today. A few months went by before I realized that I had inadvertently stolen the name from Shelley Evenson’s inaugural Service Design course at Carnegie Mellon. Sorry about that. I learned a lot in that course, but Service Design was a much younger discipline in 2004 and I suspected that there might be limits to what a quarter-long survey could accomplish. So this blog began as a way to continue the exploration.
Over the past year I think Service Design has come into focus. It seems like there’s less of a need to defend the concept of service design. Instead people are focusing on how to do it well. That’s a positive development.
Thanks for coming along on the journey.