The Customer Isn’t Always Right
Alexander Kjerulf shares five reasons why “the customer is always right” actually results in poor customer service.
- It makes employees unhappy
- It gives abrasive customers an unfair advantage
- Some customers are bad for business
- It results in worse customer service
- Some customers are just plain wrong
I touched on this a bit in my earlier post Fire Your Customer, but Kjerulf goes into a lot more detail. It’s nice to see a concrete example of Southwest firing a customer.