Third Annual ISDN

There are a couple reports trickling in from the third annual International Service Design conference in Northumbria.

Over the last two years, the ISDN series of events has formed an exciting platform to explore the emerging field of Service Design. The very first ISDN, in March 2006, looked at Service Designers – who were these people and what were they doing? ISDN2 followed in November 2006, and explored the relationship(s) that Service Design, as a design sub-discipline, might have with business.

ISDN3 will investigate broader issues that contemporary designers face, with special focus on how designers are addressing the complex situations that arise when designing with what John Thackara of Dott 07 calls ‘real people’ – as opposed to ‘users’ – in the design process.

Here’s an overview from Letters to Australia and a more thorough write up of the sessions from the STBY blog.

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