Carrie Chan – Enhancing Family Experience at Pittsburgh Children’s Hospital

Carrie Chan is a recent graduate of the Masters program at the Carnegie Mellon School of Design. Her thesis project focused on the Children’s Hospital in Pittsburgh, Pennsylvania.

I interviewed Carrie during a break in the thesis presentations at CMU on May 12th, 2008.

Read Interview


  1. As a student who would be learning Service Design very soon, this series would be very interesting. Thanks for sharing.

    About the above project, it would be interesting to learn about the questions asked and what the research showed which was finally interpretted into the kit.

    I think Carrie has done an amazing job.

  2. Hey Jeff, thanks for posting this!

    Once I get my new laptop set up with Dreamweaver again, I’ll hopefully have the entire project on my site. Or at least the videosketch.

    Looking forward to reading the other interviews!




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