Interaction Design vs Service Design
The InfoDesign blog points to a great paper from last year’s Design Inquiries conference in Stockholm on the intersection of design disciplines: Interaction Design and Service Design: Expanding a Comparison of Design Disciplines [PDF 432K]. Author Stefan Holmlid looks at interaction design, industrial design and service design through several frameworks, one of which is Buchanan’s four orders of design.
Holmlid compares the following dimensions:
- Production process [physical, virtual, ongoing]
- Materiality [tangible, virtual]
- Dimensionality [spatial, temporal, social]
- Aesthetic focus [visual, experiential, active]
- Scope of deliverable [product, use, performance]
Rather than focusing on the divisions between sub-disciplines, Holmlid’s approach explores the ways in which they overlap and relate; their areas of interest; their strengths and weaknesses. He sees service design and interaction design as integrating disciplines across the orders of design.