Redesigning the Library Experience

Michael Magoolaghan provides a brief overview of a library redesign effort in Philadelphia, inspired by MAYA’s redesign of the Carnegie Library in Pittsburgh.

As it turns out, I soon found myself engaged with one of the major challenges facing small public libraries today: rethinking the user experience to help bridge the digital and physical realms while enabling library administrators to better respond to patrons’ changing needs.

Magoolaghan describes the team’s approach to research and shares several deliverables from the process.

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