Service Design in the International Herald Tribune

Alice Rawsthorn, design critic at the International Herald Tribune, pens a short overview of a Live|Work project: Creating Social Solutions for MS Patients:

Not so long ago the public sector officials would have scoffed at the suggestion that designers could do more than fuss over glossy brochures, but that’s changing. There is now a growing realization that many public services are no longer fit for purpose and a willingness to experiment with new approaches when reinventing them — including service design.

This is the second case study on the design of services to come out of the IHT in the past three months (last fall Rawsthorn wrote a profile on Participle). The Tribune has mentioned service design in a positive light in five articles since last summer.

Someone at Engine needs to put Ms Rawsthorn on speed dial.

[via Redjotter]

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