Service Design Workshop at ETech
Matt Cottam and Maia Garau are facilitating a one-day workshop at the O’Reilly ETech Conference on March 9th in San Jose, California called Holistic Service Prototyping: Sketching Hardware and Software.
This one-day tutorial will cover key concepts and methods through a combination of lectures, demos, and hands-on activities. Though there are countless types of services from air transport to farmer’s markets to medical care, it will focus on services that can benefit from the integration of web, mobile and embedded digital technologies.
We will introduce key tools and techniques for prototyping physical computing interfaces and will develop functional sketch prototypes using Flash and RFID.
Sounds like it follows the theme of their service design course at the Rhode Island School of Design last Fall.