Taxi Service in NYC

If you haven’t seen it yet, check out the phenomenal exploration of New York City taxi service by the Design Trust for Public Space. Their publication: Taxi 07 Roads Forward [PDF 8MB] was released a little over a year ago. Lots of great research and a fantastic example of comics used to communicate a service (with illustrations by Jason Little). The second half of the publication concerns strategies for improving the taxi system.

One of the authors/editors is Rachel Abrams, who’s teaching the Service Design for Public Space lecture at ITP this year.

[via Plotblog]

  1. Thanks for the shout out, Jeff! Find me at when I’m not teaching and we’ll pick up this Design for Service conversation. Great resources on your site, lots of overlap – Plot, Natural Capitalism, Live|Work…keep these posts coming…

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