For Your Convenience…

Eric Reiss goes on a bit of a rant against bad service disguised as good service over on the FatDUX blog.

Long ago, I came to the realization that anytime a business told me that something was “for my convenience” it probably wouldn’t be.

It seems to me that if you don’t have a solution, the least you can do is acknowledge the problem.


  1. VM

    I have seen quite many times advertising agencies working a bit this way. Approach is more claiming the shortcoming as a benefit.

    A grocery store has very limited selection → “we offer you the most popular choices and none of the unnecessary ones”.

    A plan for regular customers is able to pay bonus only once a year due to antique billing systems → “We give you a handsome bonus once a year”. (Where the yearly bonus is not handsome compared to the accumulated bonuses from other plans, but as an one time bonus, yes).

    etc.




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