Touchpoint: The Journal of Service Design
Over the weekend I received my copy of the Touchpoint Journal from the Service Design Network. I didn’t expect it to arrive so quickly from Cologne; I can still smell the ink.
Touchpoint isn’t available online and they don’t do a great job of promoting it. There are rumors about a PDF download, but until then I thought I’d run through the table of contents so folks can get an overview of the first issue.
It’s a simple two-color publication with a few judicious full color ads for Continuum (who helped with the graphic design) and Köln International School of Design.
The price is roughly $20 for US subscribers.
Volume 1, Number 1, April 2009
From the Editors
Birgit Mager and Shelley Evenson
Jutdith Altenau and Gayatri Korhalkar
Dutch Design: Time for a New Definition
In Dutch, “design” usually describes products rather than processes. Marcel Zwiers illustrates why he thinks that it is high time for revision and a more human-centered approach.
Methods and Processes of Service Design
Birgit Mager and Oliver King
Read about the views of Service Design experts Oliver King and Birgit Mager on the evolution of Service Design and its value-adding capabilities within the Service Sector.
Design’s Odd Couple
Fran Samalionis and James Moed
Designers and strategists see the world through different mindsets. Nevertheless, as Fran Samalionis and James Moed point out, both sides are challenged to embrace collaboration since service organizations discover their need for design while the design process is forced to incorporate business strategy.
Service Design: From Products to People
Service Design is fundamentally about and for people; this shapes the discipline’s development. Lavrans Løvlie examines how designers engage with the needs of people.
What do service organizations expect from designers? An Interview with Helene Persson (Swedish Customs), Lennart Cederberg (SHMI), Karl Humphreys (MoMat), Katriina Lathi (Kunounpaikka).
Service Design at McDonald’s An interview with Denis Weil of the Institute of Design and McDonald’s Corporation.
Justin Rheinfrank and Zhen Zeng
An imaginary blog entry from a fictional young professional in Pittsburgh, Pennsylvania created as a composite from intervews with a number of recent college graduates in the Pittsburgh area.
Dos and Don’ts of Service Design
SDN Members Overview