Vienna Service Design Seminar
Birgit Mager, from the Köln International School of Design, will be teaching several all-day service design seminars [PDF 52K] [English translation] at the Springer-Schlößl hotel in Vienna, Austria this Fall and early next year.
Participants receive an overview of the state of development in service design theory, methodology and practice. Each of the four seminars will include participant case studies, the methodological steps in the service design process and the practical implementation of the respective operational challenges. Between the seminar, participants may schedule individual tutorials. [Google-ish translation]
Registration is 2,400 euros and all participants must contribute a service design case study to share. The first session is November 30, 2009 with followups in January, February and April.