CMU/Mayo Clinic Podcast on Service Design

The Lab A6 series from College of Fine Arts at Carnegie Mellon University presents a podcast on service design [M4A 21MB, 15min] featuring Shelley Evenson from the School of Design and CMU alum Maggie Breslin from the Mayo Clinic.

The podcast covers some familiar “what is service design” ground but also delves into the service design course at CMU and the Advanced Medical Home project that Mayo and Continuum sponsored last year at the university. For more about the CMU project, I posted an interview with one of the students from the class earlier this year.

It’s good to see the project getting some more exposure. The healthcare industry is one of the few examples in the US where service design is gaining ground.

[via J. Paul Neeley]


  1. Jeff

    Here’s an updated link for the podcast:
    [audio src="http://laba6.21mse.com/download/laba6/1_000039_11.m4a" /]




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