Design for Services
It looks like another service design book is on the horizon. Entitled Design for Services, the 200 page publication is scheduled for next April and will be edited by Anna Meroni of Politecnico di Milano University and Daniela Sangiorgi of the Lancaster Institute for Contemporary Arts.
This book aims to introduce service design as a discipline; providing an overview of its origins, the main theories and recent development, while connecting the academic research with the professional practice. It will do so through a collection of eighteen international professional and academic projects that represent and map out the main areas of service design research and practice.
I’m not familiar with Anna Meroni’s work, but I highlighted Daniela Sangiorgi’s writing on service design as the design of activity systems earlier this year. She’s also one of the founders of the service design research weblog.