Design for New Challenges
Here’s another upcoming service design title that turned up on the same site I linked to earlier. Service Design: Design for New Challenges. By Joe Heapy, co-founder and director of Engine, it focuses on their work in the service design space.
Service Design outlines Engine’s approach to innovating and designing services and that of other design and non-design organisations. The author identifies trends in the design of services and the big issues and opportunities that are shaping the services that we use.
The book seems to be scheduled for next summer. Heapy previously co-authored the Demos pamphlet Journey to the Interface, essential reading for service designers.
Any other publications on the horizon?