Screenwriting and Service Design
About a year and a half ago I wrote about the parallels between screenwriting and service design:
Legendary film director Howard Hawks once said that to make a great movie all you need are three great scenes — and no bad scenes. It’s a pretty simple formula for success. What if we looked at service design through the same lens?
There’s a lot we can learn from the structure of screenplays, as well as the screenwriting tools people use to establish that structure. More to come on that topic shortly, but the Howard Hawks post is good background material.