Questions for Service Designers

Qin has a couple interesting questions on her Design Generalist weblog. One is about how far service designers should go in terms of service implementation.

I’ve written about this topic before, in Service Design Isn’t in the Touchpoints. In my experience, the US consultancies who embrace service design typically bring together designers from a pool of disciplines, none of whom function as an actual service designer. They might be interaction, environmental or graphic designers, working under the direction of a service design lead to craft discrete touchpoints. But I don’t recognize what they’re doing as service design on an individual level.

Head over to Qin’s blog and add your perspective.

  1. Hi Jeff,

    Thank you for the helpful push. I am really happy to find this link of your earlier post 🙂

    by the way, I have also put them on the LinkedIn site discussion, so if you are interested in what others say about it, please join the discussion!



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