Questions for Service Designers
Qin has a couple interesting questions on her Design Generalist weblog. One is about how far service designers should go in terms of service implementation.
I’ve written about this topic before, in Service Design Isn’t in the Touchpoints. In my experience, the US consultancies who embrace service design typically bring together designers from a pool of disciplines, none of whom function as an actual service designer. They might be interaction, environmental or graphic designers, working under the direction of a service design lead to craft discrete touchpoints. But I don’t recognize what they’re doing as service design on an individual level.
Head over to Qin’s blog and add your perspective.