Service Designing for Higher Education

The Lucerne University of Applied Sciences and Arts is sponsoring an online collaborative research project exploring service design for higher education:

Over a period of seven weeks participants of COTEN will explore two key questions through both conversation and practice:

1. How can we re-imagine the structure and experience of higher education using service design techniques?

2. Can service design methodologies be used in a purely online, collaborative environment?

It looks like around fifty teachers, students and creative professionals will be collaborating online to explore the topic. I like their honesty about the method because that was my first question: “How is it possible to do service design online — don’t you need to be there? The simple answer is, we don’t know. This is an experiment to find out what methods work and what don’t and we invite you along for the ride.”

Update: Now that I think about it, the service design class at CMU encountered a similar problem a couple years ago working remotely with the Mayo Clinic. Different domain, but it might be worth looking into for some insight.

Update: More on the Omnium platform [PDF 1.2MB] the project will be utilizing for collaboration.


  1. Thanks for the shout out about the project. It’ll be interesting to see how it all turns out and who gets involved. All the Creative Waves projects we have done have developed a specific personality based on the people and interactions, which is always exciting.

    Hope you’ll be involved too?

  2. Jeff

    Looking forward to it!




Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s