Birgit Mager Interview
Birgit Mager from the Köln International School of Design offers a brief overview of service design as part of an international lecture series organized last month by the Helsinki City Library.
Our economy has radically changed over the past 30 or 40 years and there is a need to design services that fit customer needs. Services that are useful, usable and desirable from the perspective of the user and of course efficient, effective and different from the perspective of the provider.
Professor Mager talked a bit about how libraries have evolved from book-centric systems to people-centric systems, about the importance of collaboration and about the need to accommodate failure when experimenting with new services.
She also gave a lecture on service design later that day at the National Museum in Helsinki.