Out of Print
It looks like last year’s Designing Services with Innovative Methods is out of print, or at least no longer available from the TaiK bookshop. But it’s essentially a collection of individual essays and a few of them are floating around the internet.
Fran Samalionis’ article Can Designers Help Deliver Better Services? [PDF 7.6MB] has been available on IDEO’s website for ages and a modified version of Marc Stickdorn’s article on Service Design in Tourism [PDF 436k] is available from the proceedings at the first Nordic conference on service design last winter.
But the crown jewel is Satu Miettinen’s detailed 10-page glossary on service design terminology [PDF 76k]. It’s full of references and further reading. I remarked earlier that it really deserved wider circulation so I’m happy to see it available.