Low Cheaw Hwei on Design at Philips

Low Cheaw Hwei from Philips gave a sprawling talk on service design that touched on his perception of services in Asia, the design of the Lifeline AutoAlert system and the design culture at Philips that spawned the system.

His presentation is tough to summarize but he worked up to the idea of consumer healthcare and engagement of the end-user in their own recovery. It’s worth going back to his slides to pull out his taxonomy of service elements at Philips including Nodes, Small-pivots, Recovery and Constant Calibration.




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