Stockholm Question and Answer Sessions

The Service Design Global conference has been embracing the digital component by offloading traditional question and answer sessions to Twitter to be addressed later in the day.

This is a new experience for me after missing the most recent two conferences in Paris and Cardiff. My general impression is that without the space for reflection it seems too much like a relay race. The applause has barely died down from one speaker before the next one is spinning up their slides. To me it’s an uncomfortable pace and one that doesn’t really save time. It just shifts it until later in the day.

The sociologist Erving Goffman identified an arc of human interaction that involves initiation, maintenance and leave-taking. The structure of the conference presentations this year focus on initiation and maintenance but leave-taking seems to be short-circuited.

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