Joe Macleod on Closure Experiences
Joe Macleod spoke about death, denial and debt: why services need closure experiences. His presentation defies summarization but it basically focused on identifying the lack of closure in many aspects of our lives centered on closure in the service landscape. He quickly moved from example to example across cultures, from UK to Stockholm to Japan and ended with the observation that every emotional hello deserves a heartfelt goodbye.
Update: This synopsis of IxDA 2016 includes a paragraph about the presentation that does a pretty good job of capturing the sprawling nature of the talk.